Cancellation by Customer
Notification of cancellation must be made to Healthy Life Academy via e-mail firstname.lastname@example.org . You will get a complete refund if the date of commencement of the retreat is within 8 weeks and one day or more.
If you cancel your booking 8 weeks or less before date of commencement of the retreat we will not refund your deposit, but you may if you wish transfer your deposit to another retreat in our current program (provided you are not already booked on it), subject to your notifying via e-mail within two weeks of your cancellation, telling us which retreat you wish to transfer to. If the retreat you transfer to is more expensive than the one you originally booked, a further deposit will also be payable.
Cancellation by Healthy Life Academy
Due to situations beyond our control, Healthy Life Academy reserves the right to change bookings and shall inform the customer as soon as possible. Alternative arrangements will be offered but we do not accept responsibility for any costs incurred, including airfare.
We will let you know as soon as we can if, through no fault of your own, we are forced to significantly alter or cancel your retreat. In these circumstances you can choose one of the following options.
- accept our offer of a replacement retreat of lower cost (if available) and we will refund the difference in cost; or
- accept our offer of a replacement retreat of equivalent cost or
- ask us for a refund of the money you have paid.